QUESTIONS 
  &  
  ANSWERS  

Q 1: What makes staying in a luxury villa different from other accommodations?

A: Staying in a luxury villa offers unparalleled privacy, exclusivity, and personalized services. Unlike hotels, you have the entire property to yourself, complete with private amenities like pools, gardens, and lounges, tailored to your preferences.

Q 2: How do I book a villa, and is the process straightforward?

A: Yes, the booking process is seamless! Use our user-friendly platform to browse properties, check availability, and secure your booking instantly. Our team is available to assist with any questions or special requests during the booking process.

Q 3: How do I get to the villa from the airport?

A: We offer airport transfer services with professional drivers for a stress-free arrival. Alternatively, we can arrange a rental car or provide detailed directions to the property.

Q 4: Can I request specific amenities or services during my stay?

A: Absolutely! From private chefs and spa treatments to childcare and event arrangements, we tailor your experience to meet your needs. Let us know in advance, and we’ll make all the necessary arrangements.

Q 5: Are the properties suitable for families or groups?

A: Yes! Many of our villas are designed with families and groups in mind, offering multiple bedrooms, spacious living areas, and child-friendly amenities like baby cots, highchairs, and play areas.

Q 6: Can I bring my pet?

A: Some of our properties are pet-friendly. Please check the villa’s description or contact us to confirm if your furry friend is welcome. We also provide pet amenities in applicable properties.

Q 7: Are your villas cleaned during our stay?

A: Yes, daily housekeeping is included to ensure your villa remains spotless. For an added touch of luxury, we also offer turndown services and mid-stay deep cleaning upon request.

Q 8: Are there any additional charges for concierge services?

A: Basic concierge services, such as booking restaurants or activities, are included. However, third-party services (like private chefs or guided tours) may incur additional costs, which we’ll always communicate upfront.

Q 9: Can you help plan activities or excursions during my stay?

A: Certainly! Our concierge team specializes in crafting personalized itineraries, whether you want to explore local culture, enjoy adventure sports, or indulge in fine dining.

Q 10: What is included in the villa rental price?

A: Each villa includes exclusive use of the property, luxury amenities, daily housekeeping, and essential services. Additional offerings like transportation or personal chefs can be arranged at an extra cost.

Q 11: How can I leave feedback about my stay?

A: We value your feedback! After your stay, you’ll receive a link to share your experience. Your insights help us continuously improve and provide the best possible service.

Q 12: Are your villas eco-friendly?

A: Many of our properties adopt sustainable practices, such as using solar power, energy-efficient appliances, and eco-friendly cleaning products. Look for the “eco-friendly” badge on villa descriptions.

Q 13: Can you assist with special events, like a wedding or birthday party?

A: Absolutely! Our team can help organize and host special events, including weddings, birthdays, or corporate retreats, ensuring every detail is perfect.

Q 14: Do you offer loyalty programs for repeat guests?

A: Yes! We reward our loyal guests with exclusive offers, discounts, and priority access to our most sought-after properties.

Q15: What if my travel plans change—can I modify or cancel my booking?

A: We offer flexible cancellation and modification policies depending on the property. Please review the terms at the time of booking or contact us directly for assistance.

Q 16: What safety measures are in place at the villas?

A: Your safety is our priority. Our villas feature secure access, gated properties, surveillance systems, and emergency protocols. Staff are also trained to assist with any unexpected situations.

Q 17: What happens if there is an issue with the property during my stay?

A: Your comfort is our priority. We provide 24/7 support to address any concerns immediately, whether it's a maintenance issue or a special request. If the situation requires it, we will seamlessly arrange for you to move to an alternate property that meets your approval, ensuring minimal disruption to your stay. 

Q 1: What sets your company apart from other property management services?

A: We specialize in managing classic and luxury apartments, villas, chalets and penthouses, delivering tailored services that seamlessly combine operational efficiency with White-Glove Hospitality and Concierge Services. Our commitment to guest comfort, exceptional experiences, property owner satisfaction, and financial optimization ensures a trusted partnership for discerning Investors, while maximizing revenue potential.
Cutting-Edge Technology & Extended Visibility:
We are tech-savvy. Our advanced property management system (PMS) connects with multiple OTA portals, integrates with intelligent door lockers and the Virtual Guard. We lists your property on Google Maps—ensuring it appears on Google Graphs, Search, Google Graph and additional digital channels. This expanded visibility creates also various direct channels to potential clients.
Advanced Security & Cost Savings: We install intelligent door lockers integrated with a Virtual Guard system, providing enhanced security without the expense of traditional security companies.
Rapid Turnover & Impeccable Standards: Our robust property management system seamlessly coordinates with our dedicated housekeeping and maintenance teams to deliver same-day cleaning immediately after guest checkout. This swift turnaround ensures your property is guest-ready without delay, optimizing occupancy and boosting your rental income.
Comprehensive Excellence: These innovative solutions, combined with our unwavering commitment to guest comfort, exceptional experiences, property owner satisfaction, and financial optimization, create a trusted partnership that maximizes revenue potential for discerning property owners.

Q 2: Can you help me prepare my property for the rental market?

A: Yes, we offer a comprehensive onboarding process, including staging, professional photography, and guidance on essential upgrades or amenities to attract high-end guests.

Q 3:  How long does it take to get my property listed and operational?

A: Once we complete the onboarding process—usually within 1-2 weeks (that depends on your cooperation) —your property can be listed and ready to host guests. This includes staging, photography, and creating your personalized marketing plan.

Q 4: How will you ensure my property is marketed effectively?

A: We use professional photography, video tours, and compelling descriptions to showcase your property’s unique features. Your property will be listed on top-tier global booking platforms and promoted through targeted marketing campaigns to reach a high-net-worth clientele.Your success is also part of our success. 

Q 5: Are there any upfront costs or fees?

A: We operate on a performance-based model, with management fees tied to your property’s rental income. There are no hidden fees, and all terms will be transparently outlined in our agreement. Your Onboarding fees will be transparently presented and we will also provide detailed information on the required standards for bed linens and towels, including sizes, quantities, color and quality.

Q 6: What level of involvement is required from me as the property owner?

A: Your involvement is entirely up to you. We offer a hands-free experience, handling everything from bookings to guest management and maintenance. However, if you prefer to be more involved, we can customize our approach to meet your preferences.

Q 7: How do you screen potential guests for my property?

A: We employ a thorough vetting process, including identity verification of the main, financially responsible person/guest, and assessing our data records and past reviews to ensure your property is rented to respectful, trustworthy guests.

Q 8: How do you handle maintenance and emergencies?

A: We conduct regular property inspections and handle all maintenance needs proactively. In case of an emergency, our 24/7 support team is always on-call to address issues immediately, ensuring your property is well-maintained and your guests are cared for.

Q 9: What measures do you take to protect my property?

A: We enforce strict house rules, require security deposits, and maintain contact to your comprehensive insurance coverage agent. 

Q 10: How do you maximize my property’s revenue?

A: Whenever applicable, we use dynamic pricing strategies that consider market trends, local demand, and seasonal factors to optimize rental rates. Our goal is to maximize your earnings while maintaining the exclusivity of your villa. Your success is also part of our success. 

Q 11: How do you keep me informed about my property’s performance?

A: You’ll receive detailed monthly reports outlining bookings, revenue, expenses, and guest feedback. We also provide access to an owner portal where you can view real-time updates and financial summaries.

Q 12: What if I want to use my property for personal stays?

A: You can use the access to your personal account at our PMS system to reserve and block the dates of your stay, ensuring your villa is available when you need it. The blocked by you dates will be automatically updated in the general calendar visible for the guests upin each booking request. We’ll work around your schedule to accommodate your plans seamlessly.

Q 13: How do you handle legal and regulatory alignment with local authorities?

A: We ensure your property aligns with local laws and regulations for short-term rentals without breaking the Guests Privacy Policies applied by us, in accordance with International and European Union laws. We will assist you in obtaining necessary rental licenses, securing any required urbanization community permits, and managing guest agreements. Additionally, we will support you with tax optimization and the property classification process. . 

Q 14: Do you handle maintenance, housekeeping and upkeep?

A: Absolutely. We coordinate professional maintenance and housekeeping with its high quality cleaning services after each stay and schedule regular maintenance to keep your villa in pristine condition. This includes pool and garden care, as well as appliance servicing.

Q 15: What happens if there’s a dispute with a guest?

A: Our team handles disputes professionally, acting as an intermediary to resolve any issues promptly. In rare cases where damages or violations occur, we utilize security deposits or insurance to cover costs. If the situation requires, we can also facilitate seamless guest relocations.